Imagine that you’re a manager who has to give an employee some feedback on their performance: they need to smile more, in order to connect with customers. Your instinct might be to address this in a one-on-one meeting and tell the employee “your customer reviews have been low. I need you to smile more.”
But, the employee might not respond best to this type of feedback and take this as a personal attack. They might feel that all the hard work they’ve been doing so far isn’t being appreciated, and leave feeling disgruntled. No way they’ll smile more! Instead, they might have responded better to the phrasing “your customer reviews have been really glowing on days when you come into work happy – great job! Keep it up!”
Now, let’s bring the power of PEP to this scenario.
Let’s reskin this interaction!
When you want to deliver your feedback, your PEP hub takes in your initial message, along with your intended outcome (to get the employee to smile more).
Your PEP hub communicates with your employee’s PEP hub, looking at their personal profile and translating your message into a better suited one for their disposition.
Their PEP hub in turn mediates not only your words, but also how they see you deliver them, and the chemical response of their brain during the interaction.
If necessary, the PEP hub might even mediate the message so that the entire interaction appears to happen in a different setting, like an all company meeting or a company happy hour. Or, it might reskin the interaction so that a closer contact delivers the same message.
All this is done in real time with a real look. Neither you, nor the employee ever feels like you had a simulated or modified interaction. PEP interactions are so real that they become the real thing!